Never let a repair derail your business again!

Name: Repair and Maintenance Software
Brand: KNOW
Rating: 4.7 (2158 reviews)

Address faulty equipment promptly, never allowing repairs to wait too long. Report defects, broken facilities, IT problems, quality and safety concerns. Notify and resolve issues promptly.

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Trusted by 1,000,000+ users and leading businesses across the globe

Capture and act on all repairs and issues in real time

Empower everyone to report a repair or a problem instantly from their mobile phones
Capture descriptive photos, videos and custom information as required for each repair
Automatically alert / assign repairs to the relevant people for their instant action

Get repairs done FAST!

Real-time collaboration between outlets, maintenance staff, vendors etc. to avoid communication delays
Seek help or escalate in case of delays easily
Provide remote help for self-service troubleshooting via video / audio / PDF guides and manuals

Extensive customizations to suit your needs

Set up your own categories and automatic alert mechanisms to track any and all issues - repairs, personnel, IT, facilities etc.
Capture as much or as little custom information for each repair to analyse trends, patterns, costs, losses, productivity etc.
Granularly control who can access and act upon what types of repairs to drive accountability across your organization

Insight-rich dashboards to highlight focus areas

Informative dashboards that synthesise all your data to highlight key insights
Quickly identify which equipment or which outlet or which system faces most issues
Analyse costs and losses to help you make negotiate better maintenance contracts, improve operating procedures, and choose best-value equipment models

Seamless collaboration with vendors and suppliers

Simplify collaboration with vendors and suppliers by eliminating manual coordination work and unnecessary delays
Instantly generate comprehensive incident reports and seamlessly email them as PDF files to any third-party vendor
Enhance vendor communication and coordination by onboarding them onto the KNOW app and setting up automatic alerts

Why you will love KNOW

Report and alert the right parties instantly

Snap a photo or video, tag the location, create the issue. Fire off automatic alerts.

Never miss another issue "in the cracks"

A single place to track every little safety observation. Nothing is too minor when it comes to safety.

Live transparency and reporting from the "mission control" dashboard

Anytime you want, you can get full reporting on every single detail. Collect issue-specific data and customize every type of issue report.

Automatic escalations and SLAs

Never be surprised by another major issue several days later. Escalations are just part of life.

Convert every employee into a safety superstar

Gamify and incentivize safety management. Award safety badges, leaderboards, and rewards to supercharge your team.

Ready to go

No hosting. No infrastructure. No IT. It's easily configurable and ready to launch in minutes.

"KNOW App has been a convenient tool for our staff to file maintenance requests needed at the stores. We have a more organized way now to track outstanding matters and act on them effectively."

Director, Crystal Jade

Get started in just minutes!

Talk to our team today for a free, no-obligation demo. Start your digitization without any additional hassle.

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