As employees of retail brands get back to work in the “new normal”, a leading player with nearly 500 staff has entirely digitized their employee experience. From communication and attendance to task management, KNOW’s easy-to-use mobile technology has seamlessly connected the top-floor to the shop-floor. 

Problem 

Before this digital transformation, the retailer faced multiple challenges. With staff spread out across floors in multiple outlets, communicating important messages and policies, especially in times of COVID was extremely difficult. Their main source of communication was WhatsApp, notice boards, and department meetings. Most often, this led to mixed messages being sent out and confusion among the staff on what had to be done. 

Another big challenge was their attendance system. Staff had to wait in long queues to clock in and out on the biometric device every day. Manual process of rostering, which involved using excel, pen and paper, often resulted in errors like overlapping shifts and overtime working hours. 

Collecting all manners of information from the ground was also manual, and reporting impossible. Even simple tasks like daily staff health declarations were tedious.

Solution

KNOW has completely created a “contact-less” solution where everything is just a click of a button, and right at hand on the mobile. With KNOW, managers can communicate important announcements to all their staff without physical meetings. For every message sent out, management gets trackable results – who has read the message or not, and even ask for explicit acknowledgments for important policies and compliance. 

In the KNOW world, there are no queues in the morning. KNOW Rostering tells them exactly when to show up for work (and more importantly, sends them reminders so that they are not late!). Staff just walk-in and their attendance is automatically captured through their smartphone – no contact, and fully safe-distanced.

KNOW alerts staff throughout the day when data needs to be submitted – whether it is inventory updates, store closing checklists, or even temperature and health declarations all of which is completely paperless using KNOW.

 

I like the simplicity of KNOW. All information is readily available at my fingertips and there is no need to submit paper forms back to HQ every day and spend hours on other manual processes.”

– Staff on the Ground

 

“We use KNOW as our own intranet to manage all aspects of communication and operations, across departments like operations, marketing, and HR. Thanks to KNOW, we now have total transparency between management and staff on the ground.”

– Management