There could be one really strong yet silent force that will play a major role in shaping destiny: the experience a customer has at a store. More than the great dishes one gets, it’s the warmth of a smile, the attentiveness of a server, and the environment that will turn Read more…
The issue of food waste is often ignored in the restaurant industry, even though it’s a huge financial burden. In fact, restaurants in the United States spend an annual total of $162 billion on costs related to food that gets wasted. That’s a lot of wasted food that could have Read more…
If you’re a restaurant owner or manager, you know that keeping your kitchen running smoothly is essential to your success. That’s why it’s important to have a maintenance plan in place that will help you identify and fix problems before they cause major disruptions. One type of maintenance plan that Read more…
It’s important to maintain a regular cycle of feedback and performance reviews to help your employees stay on track and measure their progress. And when it comes time for your employees’ performance reviews, it’s essential to use the right performance evaluation phrases. Using the wrong phrase can not only be Read more…
Your staff is the heart and soul of the guest experience. They turn humdrum Tuesdays into celebratory dinners and keep customers returning for more. But fining answer for ‘how to hire restaurant staff’ feels like searching for the Holy Grail. You’re not alone! Staffing shortages are a real pain point across Read more…
As a business owner or manager, you know that the onboarding process is important for getting new employees acclimated to your company culture and up to speed on their responsibilities. But what you may not realize is that preboarding – the process of preparing new hires for their first day Read more…
In the restaurant industry, it’s not unusual for businesses to experience high rates of employee turnover. If you’re a restaurant owner or manager, it’s helpful to be familiar with the main causes of employee attrition. By being mindful of the key drivers of turnover, you can take measures to prevent Read more…
In recent years, the landscape of learning and development has shifted dramatically. No longer are businesses bound by the traditional methods of employee training, such as in-person seminars or lengthy eLearning courses. With the rise of digital and mobile technologies, employees now have access to learning content anytime, anywhere. Learning Read more…
Predicting labor demands, allocating people to meet those demands, and making real-time adjustments are all important aspects of employee scheduling. If you have an efficient staff scheduling process in place, you will be able to precisely track the hours your employees work. As a result, you will be able to Read more…
What Is Microlearning? You’ve probably heard of microlearning, but what is it? Microlearning is a method of delivering educational content in short, bite-sized chunks. It’s usually done through digital media, like videos or articles, and is designed to be consumed quickly and easily on mobile devices. Microlearning has become increasingly Read more…