HACCP is a preventative approach to food safety that focuses on identifying and controlling potential hazards throughout the food production process. There are seven principles of HACCP that every restaurant owner should know. By understanding and following these principles, you can help keep your customers safe and reduce the risk Read more…
If you’re in the food business, Food Safety Management System and HACCP certification is a topic that comes up frequently. What is it? And what is it that HACCP-certified establishments do differently? In this article, we’ll explain everything you need to know about HACCP certification. What is HACCP certification? HACCP Read more…
There could be one really strong yet silent force that will play a major role in shaping destiny: the experience a customer has at a store. More than the great dishes one gets, it’s the warmth of a smile, the attentiveness of a server, and the environment that will turn Read more…
The issue of food waste is often ignored in the restaurant industry, even though it’s a huge financial burden. In fact, restaurants in the United States spend an annual total of $162 billion on costs related to food that gets wasted. That’s a lot of wasted food that could have Read more…
If you’re a restaurant owner or manager, you know that keeping your kitchen running smoothly is essential to your success. That’s why it’s important to have a maintenance plan in place that will help you identify and fix problems before they cause major disruptions. One type of maintenance plan that Read more…
It’s important to maintain a regular cycle of feedback and performance reviews to help your employees stay on track and measure their progress. And when it comes time for your employees’ performance reviews, it’s essential to use the right performance evaluation phrases. Using the wrong phrase can not only be Read more…
Your staff is the heart and soul of the guest experience. They turn humdrum Tuesdays into celebratory dinners and keep customers returning for more. But fining answer for ‘how to hire restaurant staff’ feels like searching for the Holy Grail. You’re not alone! Staffing shortages are a real pain point across Read more…
As a business owner or manager, you know that the onboarding process is important for getting new employees acclimated to your company culture and up to speed on their responsibilities. But what you may not realize is that preboarding – the process of preparing new hires for their first day Read more…
In the restaurant industry, it’s not unusual for businesses to experience high rates of employee turnover. If you’re a restaurant owner or manager, it’s helpful to be familiar with the main causes of employee attrition. By being mindful of the key drivers of turnover, you can take measures to prevent Read more…
In recent years, the landscape of learning and development has shifted dramatically. No longer are businesses bound by the traditional methods of employee training, such as in-person seminars or lengthy eLearning courses. With the rise of digital and mobile technologies, employees now have access to learning content anytime, anywhere. Learning Read more…