Frontline workers are the foundation of your business’s success. Most retail businesses find it challenging to maintain engagement and productivity of their frontline workforce— especially given they work in shifts, maybe working just part-time, or are distributed at different locations.

But what happens on the ground, in front of your customers, is arguably the most important factor in your success. And the people who do this critical work are often the most ignored when it comes to technology adoption. Even in 2022, their jobs, as a result, have not benefitted from the massive leaps that other industry jobs have taken because of the power of digital technology.

When you help make their jobs easier, everyone wins. And it doesn’t have to be daunting or require “rocket science” technology. Let’s show you how.

Make Technology Accessible

To enable frontline employees with the right tools to be more productive, clunky manual or paper-based processes have to be replaced. You need to digitize communication and operational processes, from the top-floor to the shop-floor.

But here’s the catch: how do you digitize your operations when frontline workers who constitute a huge majority of the workforce don’t even have access to a computer or even a company email address?

The solution is simple – smartphones! Today, nearly everyone has access to a smartphone, and a simple yet effective mobile productivity platform can give frontline employees access to the right tools they need to improve productivity.


KNOW for Retail Operations

Digitize & Automate Repetitive Processes

One of the fastest ways to increase productivity is to reduce the amount of time taken to accomplish a set of tasks.

In frontline work, a lot of work activity is repetitive and manual in nature — duty rosters, checklists, audits, tasks, daily paperwork, etc.

Reducing the amount of time spent completing these tasks by automating and digitizing workflows will increase productivity and boost overall engagement at work.

Streamline Communication

Most of the communication between frontline employees and their managers happens in an unstructured manner over text messages, phone calls, or in person. This causes a lot of chaos in the work environment and leads to improper reporting, lack of transparency, leakage of confidential information, lower productivity, etc.

Streamline communication and increase engagement by providing a platform where your staff can go for specific needs — a chat function for peer-to-peer communication, a separate area for each issue that is raised, or even a page just for important announcements.

Keeping communications clear and specific also helps to remove stress and alleviates the mental load on your staff.

Enable Mobile SOPs & Learning

Many businesses have started to adopt a digital learning model to provide employees with essential training. The best way to transition from training room sessions and on-site demonstrations to online training is to switch to mobile learning.

With mobile-friendly training material, you can ensure your workforce learns anytime and anywhere. You can use bite-sized training material to upskill your employees and prepare them for the new work environment. Make sure your training material is short, relevant, and engaging.

You can even codify your best practices and Standard Operating Procedures (SOPs) into short videos and guides for employees to use as a handy pocket reference whenever they need them.

Adopting the Right Digital Tools to Empower Frontline Workers

When choosing the right tool to improve frontline productivity, opt for an enterprise-grade solution that is built for retail businesses and is highly focused on frontline workers — it should enable you to streamline your processes and daily operations, eliminate miscommunication and delayed responses, organize all your information and generate instant reports with analytics.

KNOW, a lightweight mobile platform solves all of this and much more. Ready to get started? Try KNOW for free today!

KNOW - Manage your frontline