incident reporting software

Fix problems fast,
and stop them from coming back

KNOW turns a problem spotted on the floor into a logged, owned issue, with photos, location, and the right people notified, so it gets fixed fast, and the data shows you what keeps breaking. 
2M+ users use KNOW
50%
faster to close issues

See how an issue goes from spotted to resolved

From the moment something's flagged on the floor to the fix that holds, here's how issues move through KNOW
Anyone can flag it, on the spot
A worker reports the problem from their phone, including photo, location, severity, and type, so it's captured in full the moment it happens, not lost in a verbal handoff.
It reaches the right people
The issue routes to the right team or manager and notifies them automatically, so no one has to work out who owns it
Every problem gets an owner
The issue becomes a corrective action with an owner and a due date, so nothing sits around waiting for someone to pick it up.
Closed means actually fixed
Closing an issue needs a remark and a photo, so problems are resolved and verified, not just marked done and forgotten.
You fix the cause, not the symptom
Dashboards show what's open, what's ageing, and which issues and sites come up again and again, so you can address the underlying cause, not just today's breakdown.

What changes when issues
run through KNOW

When every problem lands in one place with an owner, the floor stops running on phone calls and guesswork.
Sorted so the oldest can't hide

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Leaders see where the trouble is
Dashboards roll up open issues by site, type, and severity, so leadership knows which locations and which equipment need attention.

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A record you can stand behind
Reports, actions, and closes are logged with photos and timestamps, so when an auditor or client asks, the answer's already there.

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Nothing sits open in the dark
Every issue has an owner, an age, and a close that's signed off, so problems can't quietly linger for weeks.
Closed only with proof attached

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Less downtime across the floor
The moment a fryer breaks or a hazard appears, it's in front of whoever can fix it, so the floor spends less time waiting on a repair and more time running.

Frequently Asked Questions
?

1. What is incident reporting software?

Incident reporting software helps organizations report incidents, track investigations, and manage corrective actions digitally. Your team can capture incidents from any device with photos, videos, and detailed context, then track every issue from reporting through resolution in one centralized platform.

2. What types of incidents can be reported using KNOW?

KNOW handles all types of workplace incidents, including safety incidents, equipment faults, near misses, workplace injuries, contractor incidents, environmental releases, and compliance issues. You can customize forms and workflows to match the specific reporting needs of your organization.

3. Does KNOW's incident reporting work offline?

Yes. The app works without an internet connection, so your team can report incidents from the field, the shop floor, or any remote location. Everything syncs automatically once connectivity is restored.

4. How does KNOW help prevent repeat incidents?

KNOW tracks recurring patterns and helps your team run root-cause analysis on repeated issues. You can assign corrective and preventive actions directly in the system, creating a closed loop that turns incident data into process improvements.

5. Can I share incident reports with third-party vendors or stakeholders?

Yes. KNOW lets you instantly generate reports and share them with third-party vendors, auditors, or any external stakeholders. You can also onboard vendors onto the app and set up automatic alerts so they're notified in real time when relevant issues are raised.

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