Near-miss incidents are often dismissed as harmless because no one is injured and nothing is damaged. In reality, each near miss is a warning that something in the workplace safety system is not working as intended. For owners and managers in hospitality and food service, paying attention to these close Read more…
Fire safety in restaurants starts with preparation. Commercial kitchens combine heat, open flames, and flammable materials, conditions where small fires can erupt without warning. Portable fire extinguishers are an essential first line of defence, but they only work if they are maintained in operable condition. Regular inspections ensure that extinguishers Read more…
The International Featured Standards (IFS) Food Standard is a globally recognized food safety certification scheme used by manufacturers and processors to demonstrate that their products and processes meet rigorous safety and quality expectations. Although IFS standards originated in Europe, they have become increasingly important for U.S. businesses, as major retailers Read more…
Food safety is a non‑negotiable foundation for any successful restaurant. Diners expect meals to be free of hazards, regulators demand compliance with strict standards, and any lapse in hygiene can harm customers and damage your restaurant’s reputation. Hazard Analysis and Critical Control Points (HACCP) is a systematic approach that helps Read more…
Food companies in the United States face increasing expectations from buyers and regulators to demonstrate they can produce food that is both safe and of high quality. One approach for meeting these expectations is the Safe Quality Food (SQF) program, a certification program overseen by the Safe Quality Food Institute Read more…
When a guest steps into your restaurant, the server is their first personal connection. From guiding guests through the menu to anticipating needs, the server helps weave together the entire dining experience. That level of excellence doesn’t happen by accident. It requires a well-structured server training manual and a consistent Read more…
A thoughtfully designed restaurant loyalty program is not just a nice-to-have concept in a restaurant, it’s a powerful tool to build brand loyalty, boost repeat purchases, and bring customers back again and again. But not every rewards program makes the grade. The best restaurant loyalty programs blend customer experience with Read more…
Whether you’re operating a high-end dining room or a fast-casual spot, your compliance with food safety and hygiene regulations is regularly reviewed by local health departments. Many in the industry refer to inspectors as EHOs (Environmental Health Officers), though in the U.S., they’re more commonly known as Health Inspectors or Read more…
In commercial kitchens, food safety begins with proper storage. A single case of foodborne illness can not only harm customers but also invite legal issues and damage your brand’s credibility. Whether you’re dealing with cold storage, dry storage, or prepping ready-to-eat foods, following a strict food storage hierarchy ensures your Read more…
Your front-of-house team sets the tone for every interaction, from first greeting to final check. A single misstep in a successful restaurant, like poor table management, slow response during busy shifts, or mishandling a customer complaint, can undo weeks of good service and hurt your reviews or revenue. The interview Read more…