Reading time: 3 minutes
Incident Reporting: What it is and Why it matters
Incident reports inform firms of their most frequent issues, as well as which preventive solutions should be developed. This process has recently become digitised, in the form of incident report automation. For instance, incident reporting apps like KNOW automate reporting processes, analyse incident trends and generate complete reports. Of late, more firms have realised the importance of incident report automation, Singapore firms especially so.
Here’s what these firms realise, that few have been able to catch on:
1. Automated incident reporting results in more effective resolutions.
Because automated systems centralise incident data, firms can easily keep track of issues and their resolution. Consequently, this creates a fail-safe workflow where all issues are dealt with quickly.
2. Automated reporting systems assist in trend analysis.
Incident reporting software spot trends and provide insights into incident causes. In other words- important insights could be missed if the data is analysed manually.
3. Online records are important for follow-up action.
Digitised records can be revisited easily, hence making them essential in the case of external enquiries or legal claims. Incident report automation thus eliminates the chaos of missing files that scares supervisors.
Incident Report Automation Singapore:
WSH Incident Reporting Guidelines
It is important to ensure that your reporting process meets nationally-set guidelines. In Singapore, it is therefore essential to utilise reporting technology that meets the WSH Act (Workplace Safety And Health Act) guidelines. Below are WSH guidelines on how to generate incident reports.
1. Issue Type: Clearly state the type of issue. For example, it could be a technical issue, workplace accident, etc.
2. Personnel Involved: Name all personnel involved.
3. Timing and Location: Include the time and place of incidents.
4. Description of incident: Describe how the incident occurred. Further include information on events before or after the incident. Additionally, submit details in the form of pictures, audio recordings or videos.
5. Let the tech do the rest! Finally, your incident reporting software/application will automatically generate an incident report.
Besides The Tech, Who Is Responsible?
Incident report automation does not completely eliminate incident reporting responsibilities. For instance, employers still have to fact-check and submit reports. In Singapore, the Ministry of Manpower (MOM) requires employers to submit incident reports within 10 days of an incident. Employees, on the other hand, are not required to submit a report. Since the intricacies can get confusing, below is a helpful guide on who should be responsible for submitting reports.